A
Attributes
An attribute is a collection of attribute terms. It is custom for each account. E.g. an attribute is "role" and attribute terms can be "account manager", "developer" and "customer success".
Advice
Highlighting optimal use trends.
Audience
Audience is a collection of recipients that will receive a Zelo.
Audience filter
Audience filter uses attributes and attribute terms to filter recipients into an audience.
Audience selection
Audience selection is a group of audience filters.
All audience
Data for all recipients in an account.
B
Bounced emails
Emails that not exist and therefore can't receive Zelos.
C
Categories
Zelos can be added to categories and used to sort them by recipients.
Channel
Channels refers to sending channels. E.g. email, Slack, text, etc.
Completed
A recipient has gone through all steps and completed a Zelo.
Consent step
A step type where recipients have to make one or more consents before completing a Zelo.
Content
Content is referred to as a collection of steps where admin users can compose messages, add videos, questions, files, etc.
D
Dashboard
Data visualization of progress, content, demographics, etc. for all Zelos and recipients in an account.
Demographics
A dashboard page showing demographic information.
Department
A portal for managers to see and manage a subset of recipients.
Draft
A Zelo that is not ready to send.
E
Email suffix
Domain name for recipient's emails in the account.
F
Feedback step
A step type where recipients can write a text response.
Folders
Folders for organizing Zelos.
G
Global audience
Data for all recipients on the Zelo platform. Available in the main dashboard.
H
I
Invitation step
A step type where recipients respond to an invite.
J
K
L
M
Mobile
Mobile describes that a Zelo is opened at a mobile device, such as a smartphone, iPod Touch, etc.
N
O
Opened
A recipient has opened a Zelo.
P
Preview content
Preview content displays the Zelo content while composing.
Q
Question steps
A collection of single choice, scale and feedback steps.
R
Recipient
A user that can be included in an audience and receive Zelos.
Reminder
Resending a Zelo to a recipient that hasn't completed it.
Region
A filter that allows an admin users to limit dashboard and Zelos statistics to only show data for selected recipients.
Report
An Excel-report that can be downloaded for each Zelo.
Received
An email has reached the recipient's email server, and is marked as delivered.
S
Setup steps for Zelo
The step to complete before sending out a Zelo
Scale step
A step type where recipients can give a 1-5 scale response.
Schedule
Schedule a Zelo to be sent in the future.
Single choice step
A step type where recipients can select an option out of given alternatives.
Slack
Integration with Slack as a sending channel for Zelos.
Status
Referred to as a status for a Zelo that can be draft, sent, scheduled, etc.
T
Table of contents
A step type for listing other steps in a Zelo and linking to them.
Text and image step
A step type that can contain text and images.
Test step
A step type that can contain a set of multiple choice questions, where a recipient needs a certain test score to pass the test and be marked as completed.
U
V
Video step
A step type that can embed videos.
W
Workplace
Integration with Workplace as a sending channel for Zelos.