Being able to send messages using multiple channels is one of Zelo's core values. It lets a user receive information on its preferred medium and helps increase engagement for the distributed content.

On the channel selection page, there are two different options:

This option uses each recipient's preferred channel based on the individual recipient's preferences.

Zelo will use the organization's default channel if a recipient has not set a preference. The organization's default channel is usually email.

This option lets you specify the channel without considering the employees' preferences.

If a recipient is incompatible with the selected channel, Zelo will find another suitable channel for the user. An example of incompatibility is that you choose to send a message via SMS while you have several recipients without a phone number added.

The channels available in your settings depends on your subscription with Zelo. Zelo currently supports sending messages via:

Contact support@zeloapp.com or use the Intercom messenger in the lower right corner, and we'll assist you as soon as possible.